Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Full name, date of birth, gender and contact details
• Appointment booking information
• Medical and health history submitted through forms
• Insurance and billing details where applicable
• Messages, enquiries and WhatsApp communications

1.2 Information Collected Automatically

• IP address and browser information
• Device type and operating system
• Website usage and pages visited
• Cookies and tracking technologies
• General city/country location data

1.3 Sensitive Health Information

We may collect information relating to symptoms, pregnancy, fertility, medical history, investigations and treatment records. This information is processed only for legitimate healthcare purposes under strict confidentiality.

2. How We Use Your Information

• Schedule and manage appointments
• Provide consultation, diagnosis and treatment
• Maintain medical records
• Communicate regarding your care and follow-up
• Process billing and insurance claims
• Respond to enquiries
• Improve website performance and patient experience
• Meet legal and regulatory obligations
• Send appointment reminders where consent has been provided

We never sell, rent or trade your personal or medical information for marketing purposes.

3. Legal Basis for Processing

• Consent provided by the patient
• Provision of healthcare services
• Compliance with UAE legal obligations
• Legitimate clinic administration interests

4. How We Protect Your Information

• Secure access-controlled storage systems
• Encrypted data transmission where applicable
• Restricted staff access on a need-to-know basis
• Strict confidentiality obligations
• Regular review of security practices

Although we apply strong security measures, no online system can guarantee absolute security.

5. Sharing of Information

Your information may only be shared:

• With healthcare providers involved in your treatment
• With insurance providers where authorised
• When required by UAE law or healthcare authorities
• With trusted service providers under confidentiality agreements
• In medical emergencies to protect vital interests

6. Cookies & Tracking Technologies

• Essential cookies for website functionality
• Analytics cookies for improving website performance
• Preference cookies to remember user settings

You may disable cookies through your browser settings, although certain website features may not function correctly.

7. Data Retention

Personal and medical information is retained only as long as necessary for patient care and compliance with UAE healthcare recordkeeping requirements. Records may then be securely archived or destroyed according to clinic policy.

8. Your Rights

• Request access to your personal information
• Request correction of inaccurate records
• Request copies of medical records
• Withdraw consent for non-essential communications
• Request details of how your information has been used
• Lodge complaints with the relevant authority

9. Children's Privacy

For adolescent gynaecological care, information is collected and processed with appropriate parental or legal guardian consent in accordance with applicable legal and medical standards.

10. Third-Party Links

Our website may link to medical organisations or social media platforms. We are not responsible for the privacy practices or content of those external websites.

11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect legal, technological or operational changes. Any updates will appear on this page with a revised "Last Updated" date.